Goldhato Refund and Return Policy

Effective Date: January 3, 2025

At Goldhato, we aim to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our Refund and Return Policy carefully to ensure you understand the terms and conditions associated with returning or exchanging products.

1. Returns

We accept returns on most products purchased from Goldhato within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:

  • The item must be in its original condition (unopened, unused, and undamaged).
  • The item must be returned with proof of purchase (receipt or order number).
  • The item must be returned within 30 days of receiving the product.

Certain products, such as live plants, perishable items, or custom-made products, are non-returnable unless they are damaged during shipping or defective. Please refer to specific product pages for additional return restrictions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Live Plants: Due to the nature of live plants, we cannot accept returns or exchanges unless the item is damaged or defective upon arrival.
  • Custom Products: Items that are made to order or customized per customer specifications are non-refundable.
  • Sale or Clearance Items: Items purchased on sale or during promotional events may not be eligible for return or refund, except in cases of damage or defect.

If you are unsure whether your purchase qualifies for return, please contact us at info@goldhato.com for assistance.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 7-10 business days.

  • Credit Card Payments: Refunds will be credited to the same credit card used for the original purchase.
  • PayPal/Other Payment Methods: Refunds will be credited to the original PayPal account or the payment method used.

Please note that shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to an error on our part (e.g., defective or damaged items).

4. Exchanges

If you would like to exchange an item for a different product, we recommend returning the item and placing a new order for the desired product. Please follow the return procedure outlined above for the returned item and proceed with a new order through our website.

If the exchange is due to a defective or incorrect item, we will cover the return shipping costs. For assistance with exchanges, please contact our customer service team at info@goldhato.com.

5. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Email us at info@goldhato.com with your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After receiving your return request, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  3. Pack the Item: Carefully package the item in its original packaging to prevent damage during transit. Include the original receipt or proof of purchase.
  4. Return the Item: Ship the item to the address provided in your return authorization email. Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.
  5. Wait for Processing: After we receive your return, we will process your refund or exchange within 7-10 business days.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will provide you with a return label and offer a full refund, exchange, or store credit. Please send us a photo of the damage or defect to expedite the return process.

7. Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to cancel it. However, you may return the item once it is received, following the procedures outlined in this policy.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please don’t hesitate to contact our customer service team:

  • Email: info@goldhato.com
  • Phone: (860) 537-0137
  • Address: 168 Chestnut Hill Rd, Colchester, Connecticut

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

This Refund and Return Policy ensures clarity for your customers and meets legal and SEO best practices. It’s designed to provide a smooth experience for customers while protecting your business interests.