Shipping Policy
Effective Date: January 3, 2025

Welcome to Goldhato.com, your trusted source for premium bonsai plants and decorative pots. We are committed to ensuring that your order reaches you safely and on time. This Shipping Policy outlines the terms and conditions for shipping your orders.

1. Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary by destination, typically 7-14 business days.

Delivery times may vary based on your location, chosen shipping method, and external factors such as weather or courier delays.

3. Shipping Costs

  • Shipping fees are calculated during checkout based on the weight, dimensions, and destination of your order.
  • Free shipping is available on orders over $100 within the United States (terms and conditions apply).

4. Packaging and Plant Care During Shipping

  • Our bonsai plants are carefully packaged to ensure they arrive in excellent condition.
  • We use eco-friendly, protective materials to minimize transit stress and safeguard your plants and pots.

5. Delivery Areas

  • Domestic Shipping: We deliver to all states within the United States, including Alaska and Hawaii.
  • International Shipping: Available for select countries. Customers are responsible for customs duties, taxes, and any additional fees for international deliveries.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit:

  • Contact us within 48 hours of receiving the shipment for damaged items.
  • For lost shipments, contact us as soon as possible to initiate an investigation with the courier.
  • Please provide your order number and photos of the damaged items and packaging when reporting an issue.

7. Incorrect or Undeliverable Addresses

  • Ensure your shipping address is accurate during checkout.
  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping fees to resend the package.

8. Shipping Restrictions

Certain plants or products may have restrictions based on agricultural regulations. If this applies to your order, we will notify you and provide alternative options.

9. Contact Us

If you have any questions or concerns about your shipment, please contact us: