Sales Policy 

Effective Date: March 26, 2025

At GoldHato, we are committed to providing our customers with high-quality plants and exceptional service. Our sales policy outlines the terms and conditions that govern your purchase experience with us. By purchasing from GoldHato, you agree to the terms outlined in this policy. Please read it carefully to ensure a smooth and satisfactory shopping experience.

1. Product Availability and Description

GoldHato strives to ensure that all products listed on our website, goldhato.com, are available for purchase. However, due to the nature of our products, availability may change without prior notice. We reserve the right to discontinue or modify the availability of any product at any time. All descriptions, images, and prices listed on the website are accurate to the best of our knowledge. However, we do not guarantee that all information is error-free, and we are not responsible for any discrepancies that may occur.

2. Order Processing

Once an order is placed through our website, you will receive an email confirming your purchase. Orders are processed during business hours (Monday to Friday, 9:00 AM to 5:00 PM EST), excluding holidays. GoldHato makes every effort to ship your order promptly; however, some orders may experience delays depending on stock availability and delivery circumstances. For any questions about your order status, please contact us at [email protected].

3. Pricing and Payment

Prices for all products are listed in U.S. Dollars (USD). GoldHato reserves the right to change prices at any time without notice. All transactions are processed securely through our payment gateway. We accept major credit and debit cards, as well as PayPal for payment. Payments are required at the time of order to ensure processing.

4. Shipping and Delivery

GoldHato offers shipping to a variety of locations within the United States. Shipping costs are calculated at checkout based on your location and the size of the order. We partner with reputable carriers to ensure safe and timely delivery. Delivery times vary depending on the shipping method chosen and the destination.

Once your order has shipped, you will receive tracking information via email to monitor the status of your delivery. Please note that GoldHato is not responsible for any delays caused by the shipping carrier or issues that arise after the item leaves our warehouse.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase from GoldHato. If for any reason you are not happy with your order, we accept returns and exchanges within 14 days of the delivery date. The returned items must be in their original condition and packaging.

Please contact our customer service team at [email protected] before returning an item. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect. For exchanges, we will ship your replacement items once the returned items are received.

6. Customer Service

If you have any questions or need assistance, our customer service team is available to help. You can contact us via:

Our customer service hours are Monday to Friday, from 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries as quickly as possible and provide you with the best possible service.

7. Liability Disclaimer

GoldHato is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. By purchasing from us, you agree to accept all risks associated with the care and maintenance of your plants after purchase.

8. Changes to Sales Policy

GoldHato reserves the right to update or modify this sales policy at any time. Any changes to the policy will be effective immediately upon posting on our website. It is the responsibility of the customer to review this policy periodically to stay informed of any updates.

For further details, please visit our website at goldhato.com. If you have any questions about our policies or need assistance, please do not hesitate to contact us.

Thank you for choosing GoldHato!

This policy is structured to be clear, informative, and optimized for search engines by using relevant keywords related to the business and its services, such as “shipping,” “returns and exchanges,” and “customer service.” It also provides essential information that aligns with the standards and practices that Google requires for website content.