Goldhato Sales Policy

Effective Date: January 3, 2025

Welcome to Goldhato, your premier destination for high-quality plants and greenery. We are dedicated to offering a wide range of plants that will enhance your indoor and outdoor spaces, along with exceptional customer service to ensure your shopping experience is both enjoyable and easy. Please read our comprehensive sales policy below to understand our terms and conditions regarding orders, payments, shipping, returns, and more.

1. Order Process

At Goldhato, we’ve designed our ordering process to be as simple and user-friendly as possible. To place an order, follow these easy steps:

  • Browse our Products: Explore our extensive collection of plants, including indoor plants, outdoor plants, planters, and more.
  • Select your Items: Choose the products you wish to purchase and add them to your shopping cart. You can modify the quantity or remove items at any time before completing your order.
  • Checkout: Once you’re ready, proceed to the checkout page where you will be asked to provide your shipping details, choose your payment method, and review your order.
  • Order Confirmation: After you place your order, we will send you an order confirmation email with a summary of your items, pricing, and estimated delivery date.

Our goal is to make the shopping process smooth and efficient, allowing you to get your beautiful plants as quickly as possible. If you encounter any issues while placing an order, feel free to reach out to us via info@goldhato.com.

2. Payment Methods

To make your shopping experience more convenient, Goldhato accepts a variety of secure payment methods. These include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Pay with your PayPal account for added convenience and security.
  • Apple Pay and Google Pay: For mobile convenience, we accept payments through Apple Pay and Google Pay on compatible devices.
  • Bank Transfers: In some cases, we may accept direct bank transfers for larger orders. Please contact our customer service team for more details.

All payments are processed through secure and trusted platforms, ensuring that your payment details remain private and protected. For any inquiries related to payment methods, feel free to reach us at info@goldhato.com.

3. Shipping Information

We take great care in ensuring that your plants are carefully packaged and arrive at your doorstep in excellent condition. Goldhato offers both local and national shipping options, with reliable shipping carriers handling the delivery of your order.

  • Shipping Costs: Shipping fees depend on the destination and size of your order. You can view the estimated shipping costs during the checkout process.
  • Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Once your order is shipped, you will receive a tracking number that you can use to track your shipment in real-time.
  • Delivery Time: Delivery times may vary depending on your location. Local orders are generally delivered within 3-5 business days, while national orders may take 5-7 business days.
  • Local Pickup: For customers located near our store in Colchester, Connecticut, we offer the option to pick up your order directly from our location:
    • Location: 168 Chestnut Hill Rd, Colchester, Connecticut
    • Phone Number: (860) 537-0137

Please note that delivery times may be affected by seasonal demand or external factors such as weather or carrier delays. We strive to deliver your order as quickly as possible and will notify you in case of any delays.

4. Return and Exchange Policy

At Goldhato, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 30-day return policy on eligible products. Our goal is to make the return process as straightforward as possible.

Eligibility for Returns or Exchanges:

  • Products must be in their original condition and packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Plants must be returned within 30 days of receipt.
  • You must contact us at info@goldhato.com to initiate the return process.

Non-refundable Items:

  • Perishable items (such as plants that have been damaged due to improper care after receipt).
  • Shipping costs are non-refundable.

Once your returned items are received, we will process your refund or exchange as soon as possible. Refunds will be issued to the original payment method. In the case of exchanges, the new item will be shipped as soon as we receive the original product.

If you have any questions about our return policy or need assistance, please do not hesitate to reach out to our customer service team.

5. Customer Support

Our customer support team is available to assist you with any questions, concerns, or issues you may encounter. Whether you need help placing an order, have questions about our products, or require assistance with a return, we are here to help.

You can reach us via:

  • Email: info@goldhato.com
  • Phone: (860) 537-0137
  • Address: 168 Chestnut Hill Rd, Colchester, Connecticut

We aim to respond to all inquiries within 24 hours during business days. Your satisfaction is our priority, and we’re always happy to assist.

6. Privacy and Security

Your privacy and the security of your personal information are extremely important to us. All personal data shared during the checkout process is handled with the utmost care and is only used for the purpose of processing your order. We use industry-standard encryption technology to secure your data, and we will never share your information with third parties without your consent.

For detailed information on how we collect, store, and protect your personal data, please refer to our Privacy Policy.

7. Terms and Conditions

By purchasing from Goldhato, you agree to abide by our sales policy and all associated terms and conditions. We reserve the right to update this policy as necessary. Any updates will be posted on our website, and the changes will be effective as soon as they are published.

For a full list of our terms and conditions, please visit our Terms & Conditions page.

Contact Us

For any questions or concerns regarding our products, sales, or services, please feel free to contact us:

We appreciate your trust in Goldhato and look forward to helping you find the perfect plants for your home or garden!