Payment Policy
Effective Date: January 3, 2025

Welcome to Goldhato.com, your trusted destination for premium bonsai plants and decorative pots. This Payment Policy outlines the terms and conditions for completing transactions on our website. By making a purchase, you agree to the following terms.

1. Accepted Payment Methods

We accept the following secure payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: For fast, secure online transactions
  • Bank Transfers: Available for bulk or custom orders (please contact us for details)

All payments must be made in USD (United States Dollars).

2. Payment Security

Your financial information is important to us, and we prioritize its protection.

  • Transactions on Goldhato.com are encrypted using industry-standard SSL (Secure Socket Layer) technology.
  • Payments are processed directly through secure third-party payment gateways, ensuring that your financial details are never stored on our servers.

3. Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email containing your purchase details.
  • If you do not receive this confirmation within 24 hours, please check your spam/junk folder or contact us at info@goldhato.com.

4. Taxes and Additional Fees

  • Sales Tax: Sales tax will be applied at checkout based on your shipping address.
  • International Orders: For international shipments, additional customs duties, taxes, or import fees may apply. Customers are responsible for these fees, and they are not included in the order total.

5. Refunds and Cancellations

  • Refunds for eligible orders will be processed in accordance with our Refund and Return Policy.
  • Orders can be canceled before shipping. Once an order is shipped, the regular return process applies.

6. Failed or Declined Payments

If your payment is declined:

  • Verify your payment details and ensure your card has sufficient funds.
  • Contact your bank or payment provider to resolve any issues.
  • Reach out to us for further assistance if needed.

7. Fraud Prevention

To protect against fraud, we may request additional verification for certain transactions. If verification is required, our team will contact you promptly.

8. Contact Us

If you have any questions or need assistance with payments, please don’t hesitate to contact us: